Refund policy
At HapBee Honey, we want every customer to have a great experience with our products and our company. While food-safety requirements limit the returns we can accept, we will always listen to your concerns, review each situation fairly, and make every reasonable effort to find a solution that leaves you feeling valued and taken care of.
Because HapBee Honey products are food items, we are unable to accept returns or issue refunds for opened or used products. All food product sales are considered final unless an item arrives damaged, defective, leaking, or incorrect.
Damaged, Defective, or Incorrect Orders
Please inspect your order as soon as it arrives. If your order is damaged during shipping, leaking, defective, or if you received the wrong item, contact us at hello@hapbeehoney.com.
Claims must be submitted for review within 3 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the affected product
- Clear photos of the shipping box and packaging
Once your claim has been reviewed and approved, we may offer a replacement, store credit, or refund to your original payment method, depending on the circumstances and product availability.
Please do not discard the product, shipping box, or packaging until we have completed our review, as we may need additional information or photographs.
Our Commitment to You
Our goal is not simply to process orders—it is to build lasting relationships with our customers.
Even when a concern falls outside the standard terms of this policy, we encourage you to contact us. We will review your situation individually, listen to your concerns, and make a good-faith effort to reach a fair and reasonable solution.
Your satisfaction and experience with HapBee Honey genuinely matter to us.
Non-Returnable Items
For food-safety and quality-control reasons, we cannot accept returns or provide refunds for:
- Opened or used products
- Products returned because of personal taste or flavor preference
- Products purchased by mistake
- Products damaged after delivery
- Gift cards
- Sale or clearance items, unless they arrived damaged, defective, leaking, or incorrect
Unauthorized Returns
Please do not send any products back without first contacting us and receiving return authorization.
Items returned without prior authorization will not be accepted or refunded.
If a return is required, we will provide instructions and the appropriate return address. In many cases involving damaged food products, a physical return may not be necessary.
Refund Processing
If a refund is approved, it will be issued to your original payment method.
Please allow up to 10 business days for the refund to appear, depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved, please contact us at hello@hapbeehoney.com.
Questions or Concerns
We genuinely care about your experience with HapBee Honey. For questions, concerns, damaged orders, replacements, or refunds, please contact us at:
We appreciate the opportunity to address any issue and will always make a reasonable effort to ensure you feel heard, supported, and valued.
This policy does not limit any rights you may have under applicable consumer-protection laws.